Products
What is the shelf life of LAS products? Do your products have expiration dates?
The shelf life of all LAS products is 3 months opened and 36 months unopened.
Why do some LAS products smell / have color variations?
Several ingredients in our formulations are derived from plants and other natural sources, showcasing variations across batches due to factors such as the time and location of harvesting, as well as diverse growth conditions. For instance, different varieties of herbs may vary in aroma intensity, flavor profiles, or color shades even when belonging to the same category. Various elements contribute to these distinctions. Given the high activity of many of our ingredients, combining or incorporating them into formulas can result in distinctive aromas. Additionally, certain ingredients release natural scents when included in products in their most potent form.
Are your products non-comedogenic?
Yes, all of our products have passed comedogenicity testing.
What type of skin is LAS suitable for?
Suitable for all skin types! LAS strives to revolutionize the treatment experience for individuals with visible skin conditions. Each product addresses specific concerns. Further details about skin type compatibility can be found on the product pages. We strongly advise patch-testing products to ensure their suitability for your skin!
Has the Change in Color Affected the Suitability of My Product for Use?
A slight alteration in product color over time is normal. No need to worry; the product is safe for use 3 months after opening!
Why Exact Ingredient Percentages Aren't Disclosed?
We are unable to disclose precise ingredient percentages due to contractual agreements with our chemists. Rest assured, our rigorous testing of the complete formula ensures both safety and effectiveness. While certain aspects must remain proprietary, we hope this explanation offers valuable insight.
What's the Timeframe for Observing Results?
The timeframe for seeing results can vary. Depending on your routine, you can expect to notice significant positive changes within approximately six weeks or so.
Can the packaging from LAS be recycled?
Yes you can! Recycle like a Pro and give LAS Packaging a second life!
Ingredients
Do LAS products contain gluten?
No, all LAS products are gluten-free!
Are LAS products clean?
Yes, all LAS products are clean! LAS products are crafted without the inclusion of parabens, sulfates (SLS and SLES), mineral oils, formaldehyde, and various other ingredients.
Do any LAS products contain fragrance?
All LAS products are formulated without added fragrance!
Are LAS products vegan and cruelty-free? Does LAS conduct animal testing?
All LAS products are free from animal by-products, vegan, gluten-free, and dairy-free. We are committed to cruelty-free practices and do not conduct any animal testing!
Shipping
To which locations does LAS offer shipping?
At this time, LAS is only available in the UAE, KSA, Kuwait, Qatar, Bahrain, Oman, Egypt and Iraq through our website and is the only location to purchase LAS products for the moment.
What are the available shipping methods you provide?
For the moment we only have a standard shipping method but we are working to propose an express way also.
How long does expedited shipping take?
Please be aware that your order requires 1-2 days for processing.
Domestic Shipping: 2-3 business days
International Shipping: 6-8 business days
When will my order ship?
Orders placed before 1:00 p.m. UAE Time will be processed that same day. Orders placed after 1:00 p.m. UAE Time will be fulfilled the following business day. Please note that all orders, expedited and standard, placed on Fridays after 1:00 p.m. UAE Time and over the weekend will not be fulfilled and shipped until the following business day (Monday).
The postal service picks up processed orders at the end of each business day.
You will receive an email confirmation with tracking information once your order has been processed.
Do you offer free shipping?
We offer free shipping through the UAE ...
How long does processing take?
Processing is the time it takes to pack and ship your order. Processing can take up to 2-5 business days excluding weekends.
Orders & Payments
Can I cancel/edit my order?
If you act quickly, we may be able to update your order while it is still processing. We cannot guarantee that we'll be able to modify or cancel your order once it's been placed.
Please note that our Customer Service team is located in the UAE, and any requests received after 4:00 p.m. UAE Time may not be resolved until the following business day.
We cannot guarantee that we'll be able to modify or cancel your order once it's been placed.
What do I do if my product was damaged?
We’re so sorry to hear this! Please reach out to us at lasclubco@gmail.com so we can resolve this for you.
What if I have an issue with my order?
We’re so sorry to hear this! Please reach out to us at lasclubco@gmail.com so we can resolve this for you.
What if my order is delayed?
We are so sorry if you are experiencing a delay with your order! Once your order has left our warehouse, we kindly ask that you contact the carrier if you believe that your package is delayed.
Which payment methods do you accept?
LAS currently accepts all major credit cards, including Visa and MasterCard. We also accept Google Pay, and Apply Pay.
Discount
Do you have discounts or promo codes that I can use for my first order?
You can receive a 10% discount code when you sign up for emails!
Can I use multiple promo codes?
Unfortunately, only 1 promo code can be used per order.